Customer Perception Survey

Friday, November 18th 2022. | Sample

Customer Perception Survey – Any product or service must differentiate itself from competitors and understand how to perform in the market with the right audience. One way to measure how salient they are to their target audience, or if that audience accurately matches their brand with the product, service or message they offer, is by tracking brand awareness. However, awareness can be difficult to quantify, making it difficult for teams to justify the costs associated with brand awareness campaigns.

Brand awareness surveys are a useful tool for measuring these efforts. These are consumer surveys specifically about consumer attitudes and perceptions of a brand, its competitors and its products.

Customer Perception Survey

Customer Perception Survey

Brand awareness surveys not only capture consumer sentiment, but also provide a detailed breakdown of audience demographic data that can help brands ensure their message or product resonates with the audience they’re trying to reach.

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For example, if a lawn care brand is committed to being top-of-mind among homeowners, they can ask consumers to list the lawn care brands that come to mind. An analysis of the results may show that homeowners aged 45+ immediately recognize their brand, while younger homeowners can identify a competitor more easily. They can use this information, along with attitudinal data, to develop a new campaign aimed at attracting younger audiences.

Customer Perception Survey

By using brand awareness consumer surveys, marketing and insight teams can gain insights that help them understand how consumers perceive their brand and use this information to their advantage when it comes to -pivot or improve their positioning in target audiences.

Like all surveys, brand awareness surveys are clearly and logically structured to minimize bias or confusion. While brands want consumers to recognize and choose their product over a competitor’s, it doesn’t help them present their brand as “superior” in the survey. The questions and their sequence should remain neutral in tone and logical in sequence.

Customer Perception Survey

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Brand awareness surveys often begin with an open-ended question that asks consumers to identify brands in a particular category or a brand’s products. Allowing consumers to freely list brands before they see other questions that include a name or logo gives a more accurate picture of their ability to remember who is in the market.

Open-ended questions, while not always ideal for mobile environments, provide an uncluttered way for consumers to remember what comes to mind when asked to think of a particular product category. .

Customer Perception Survey

Likert scale questions asking consumers to rank their familiarity with a brand or competitive brand are also common near the beginning of a brand awareness survey. This helps the consumer establish brand recognition, but any questions that ask them to recall specific brands should be followed up to get a more unbiased answer.

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Brand awareness surveys can also include media, such as logos for recognition or association, or possibly a new ad run by a brand in a specific geographic area.

Customer Perception Survey

It is good to research the target audience for a brand to determine how effective marketing efforts have been. However, the target audience can be broad or varied depending on the maturity of the brand, whether it is a new market or product launch, or whether there was an incident that inspired the brand awareness survey in the first place.

If the brand has recently launched in a new geographic area, tracking knowledge about the broad audience can help them decide who is the right target audience. Whereas if the brand or industry has recently been involved in a scandal, the focus is on gauging the sentiment of potential customers who have changed their perspective as a result.

Customer Perception Survey

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To help you get started, use the Pollfish Brand Awareness survey template. Be sure to keep best practices for survey questions, respondent experience, and platform in mind when developing your questionnaire for best results.

Do you want to distribute your survey? Pollfish gives you access to millions of targeted consumers to get survey responses from $0.95 per complete. Launch your survey now. Who owns your brand? Your marketing team? Your public relations staff? Your CEO? In a true sense, your customers own your brand. That’s what they think. It promises what they say it promises.

Customer Perception Survey

Brand perception surveys help you understand how your brand is perceived in the minds of customers, prospects, employees and other stakeholders. They paint a picture of the mental estate your brand has and how it compares to your competitors’ brands.

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Do you know how many customers remember or recognize your brand name and logo? Use our free brand awareness survey template to find out.

Customer Perception Survey

Brand perception can be shaped over time by different customer experiences. A customer’s personal experience with your product or service can spread across a market and strengthen a positive or negative reputation among those who don’t know about your company.

Brand perception surveys play an important role in promoting positive brand equity – the value premium a brand brings to a business. Businesses want to maintain a high level of brand equity because it can have an impact on sales and profits.

Customer Perception Survey

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Since customers “own” the brand image in their minds, it is important for businesses to influence it. To do this, you first need to measure brand perception regularly, track it over time and identify what leads to improvements.

A brand perception survey is a painless and cost-effective way to gauge your customer’s opinion of your brand. It is regularly used by brand managers because it offers more flexibility than in-person workshops: surveys can be completed in the target audience’s own time.

Customer Perception Survey

When designing your brand perception survey, focus on these 4 key areas that will help you understand the cognitive, emotional, linguistic and behavioral factors of your brand. The following sections describe each area and provide some sample questions to get you started.

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These questions should bring out the associations that consumers associate with your brand. You can start with open-ended questions and then stick with multiple- or single-choice lists.

Customer Perception Survey

These questions should try to identify the feelings associated with your brand, and whether those will draw them closer to the brand or turn them away.

These questions teach you how consumers internalize and understand your brand by asking how they describe it to others.

Customer Perception Survey

A Customer Perception And Satisfaction Survey

Try to consider who is the best audience for your survey. The types of insights you can glean from your survey largely depend on who you invite to participate. For example, if your brand is all about comfortable maternity wear, you can choose to target one (or more) of three different audiences:

This way, you can gain customer insights from different perspectives in the customer sales cycle, helping you focus on process and product improvements.

Customer Perception Survey

The Brand Perception Study is a solution that provides a 360-degree understanding of how effective your marketing and messaging is. It is an all-in-one product that helps you:

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Prebuilt reports, like the one below, show you an immediate analysis of your data, so you can spend more time delivering results.

Customer Perception Survey

Over time, the results can be tracked and compared to see how the perception of your brand is changing among different audiences. Needless to say, companies that enjoy favorable customer reviews are often the ones that regularly break the ceiling and achieve impressive success year after year. .

On the other hand, businesses with poor customer perceived value find it difficult to maximize their efforts, struggle to realize true potential, and in most cases are also locked in obscurity.

Customer Perception Survey

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So, you should always strive to meet customers’ expectations if you want to be seen in a positive light and maintain the desired level of perception.

The importance of customer perception is about how customers feel and think about your business. This is an opinion formed either through direct or indirect contact with your company over a period of time. And perception can include both qualitative and subjective data, and it can be based on anything, be it the product, services, policies, how you communicate with customers, etc.

Customer Perception Survey

Of course, many factors can contribute to the customer’s perceived value of your brand, some of which are controllable, while others are beyond control. You can’t always decide how your business is perceived, but you can take steps to deliver value, which can improve the customer experience or perception.

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In fact, understanding how customers perceive your company can prove to be a great tool for improving metrics and growing a business.

Customer Perception Survey

Brands hoping to achieve a positive perception must understand how 33% of customers leave a brand after just one bad experience. So, they need to continuously invest in keeping customers happy as it helps them create positive vibes in the market.

Customers often form an opinion about a business based on many factors and not all of them are in your control. And if you have the right customer experience strategy, you can easily do most of the things that shape or break perception and bring about the desired improvement. Similarly, there are so many aspects like price, quality, positioning, etc. which decides how others perceive your business and

Customer Perception Survey

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