Software As A Service Contract Template

Monday, October 3rd 2022. | Sample

Software As A Service Contract Template – You can use the IT/Software/Hardware contract package to create your own custom editable versions of contract documents. Follow the steps below to get started.

Prepackaged software service level agreements (SLAs) are used when you provide software support or development services to third parties or customers related to prepackaged software. In this case, you may need to protect yourself if issues with the third-party vendor (such as unresponsiveness, software bugs, release schedules, etc.) are beyond your control.

Software As A Service Contract Template

Software As A Service Contract Template

My business has to be flexible as we not only have to develop advertising contract proposals, but also ensure campaigns to sell advertising. I am especially pleased that the staff on the proposal are willing to help me, they always go above and beyond the call of duty. “

Custom Software Business Partnership Agreement Template In Word, Apple Pages

This prepackaged software service level agreement is included in Word format and can be modified in Word or using the included wizard software.

After ordering and downloading the IT/software/hardware agreement package, you will have everything you need to start making a formal statement.

You can modify the contract documents as needed. You can also use the included wizard software to automatically merge name/address data.

This Agreement is entered into by the name of the company (“Company”) and the name of the company (“Client”) on this day of the current year and month.

Free Software Maintenance Agreement

In accordance with the terms and conditions set forth in this Agreement, User and Company agree to the following.

During the Term (as defined below), Company shall provide the following development, support and assistance consulting services (“Services” or “Work Products”) as requested by Client.

Company shall develop a customer support service process for the following software products (“Software”).

Software As A Service Contract Template

Enter the name of a commercial or prepackaged software product here. Support includes diagnosing and fixing technical or performance issues surrounding the software, as well as resolving issues in the software. Issues related to non-technical processes, data, or other third-party requirements may require referral to the software vendor, alternative solutions, or uncorrectable requirements changes in the software product. The company provides daily email and phone support.

Sample Saas Terms And Conditions Template

Every day is defined as 9:00 AM. Until 5:00 PM Pacific Standard Time (PST), excluding holidays and weekends. The company also offers a ticket-based support system that is available twenty-four (24) hours a day, seven (7) days a week. The company makes every effort to correct all reported and reproducible errors in the software.

To meet customer expectations, the company uses the following severity categories to classify all reported issues and issues.

The reported problem is of a nature that makes the software unavailable to users; or the unavailability of critical functionality could result in serious business disruption. Company will begin resolving issues within one (1) hour of notification and will engage Company personnel during business hours until an acceptable resolution is reached.

The reported problem is that the software feature is not working properly and there is no other solution. Company will begin resolving issues within three (3) hours of notification and will engage Company personnel during business hours until an acceptable resolution is reached.

Prima Software Maintenance Agreement

Reported issues are those with low business impact, including non-essential or non-critical functional issues, personal use of systems or devices, or other compatibility issues not directly under the company’s control. Company will begin resolving issues within one (1) business day of notification and will engage Company personnel during business hours until an acceptable resolution is reached.

The reported issue is related to the small business impact of maintenance or upgrades or repairs. Maintenance work is usually completed quickly, but it may be necessary to schedule or consult company or customer personnel to perform the required maintenance. Company will proceed to resolve the issue within three (3) business days of notification and will engage Company personnel during business hours until maintenance is completed or an approved resolution is reached. These categories do not apply to customer service or customer service consulting contracts.

The company reserves the right to send company personnel to the customer’s location to correct the problem and will work with the customer to make visits and arrangements.

Software As A Service Contract Template

NOTE: All custom developments or integrations are subject to separate work specifications mutually agreed in writing between Company and Customer. Custom development should not be considered supported or subject to any schedule not specified in the scope of support services or specifications. The company’s severity rating does not apply to custom development services.

Software Support Contract Template Free

Install patches, patches, and updates for the listed packages. Special features and add-ons requested by users. Website or mail server integration options. ETL or other data processing services.

Device or workstation synchronization service. Evaluation and recommendations on software, network security, protection and other issues to protect the client’s software and other related systems. Advice and installation services for new projects and assignments upon client request. Maintain current file archives and disaster recovery from backups of all software, source code, licenses, registrations, and purchases made by the Company for users; maintain historical or other records of all customer installations, updates, repairs, and other services.

Provide general advice and guidance to Client’s employees or end users and make recommendations to Client regarding Client’s systems and software. Communicate with vendors, hardware engineers, customer support, or other services or organizations related to maintaining or repairing customer systems or software.

Communicate payments and billing and/or accounting for software, licenses, services or other items, unless provided directly by the user or purchased by the company. 24-7 Monitor the status of a website or web server unless otherwise specified in the specification. Unless otherwise stated in the specification, correct errors or omissions contained in any third-party sources outside the company’s direct control.

Master Services Agreement (msa) Template

Company agrees to perform the Services in accordance with the specifications set forth in Exhibit B (“Specifications”) attached hereto.

This Agreement shall commence on the Effective Date and remain in effect until terminated by either party with at least ninety (90) days prior written notice. No event (other than default) shall terminate this Agreement prior to the expiry date without notice of termination. Upon termination of this Agreement, the Company shall hand over to the Client all assets and materials owned or controlled by the Company as the legal property of the Client. Company agrees to use all reasonable efforts to verify all written and descriptive matters relating to the Services or Work Products and to provide reasonable cooperation in arranging the assignment of all property, contracts, agreements, supplies and other third party interests. and all subsequent outstanding rights and claims in connection therewith.

In the event of loss or destruction of such materials or identifiable items, the Company shall promptly notify the customer in writing of the details of the loss or destruction and provide the necessary information in the loss report and other documents.

Software As A Service Contract Template

Materials Not Covered by Services or Work Products (as defined in Section 1, Scope of Support Services; Section 2, Scope of Development and Development Support Services; Attachment B, Specifications). Only material owned or licensed by the Company (“Existing Works”). Materials included in the work product or service. Additional material includes but is not limited to the following: Enter additional material here.

Contract Agreement For Construction Work [sample + Template]

The Company shall own the Company Materials and all right, title and interest therein. Customer shall not do anything under this Section 6 that may infringe Company’s right, title or interest in the Materials. Notwithstanding the foregoing, the company hereby grants unlimited, non-exclusive, perpetual and full payment to the customer. Worldwide license to use or sublicense any Company Materials under this Agreement.

All services provided by Company under this Agreement shall be paid by Customer in cash to Company in accordance with the terms of Exhibit A of this Agreement. If the customer fails to make any payment specified by A within the time specified by A, the Company shall have the right, but not the obligation, to take any or all of the following actions: (1) Terminate this Agreement. (violation), (2) immediate termination of all services, or (3) legal action.

The rules for what is considered “on-site” work performed by the company are set out in Exhibit B. Rules include, but are not limited to, the following: availability of corporate access, site visits required by this agreement, and defining terms and responsibilities. For customer site visits and other matters related to work being carried out at the customer’s location.


Free License Agreement Template & Faqs

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