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What Is A Call Log Template?

Monday, July 24th 2023. | Sample Templates

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What is a Call Log Template?

A call log template is a tool used to record telephone calls for tracking, management, and record-keeping purposes. Call logs are used to document the details of the call, including the date and time, the caller’s name and phone number, the person who answered the call, the subject of the call, any actions taken, and any notes related to the call.

Why Use a Call Log Template?

Using a call log template helps you stay organized and keep track of important phone conversations. By recording the details of each call, you can easily refer back to it later if needed. This can be especially useful if you need to follow up on a particular issue or if you need to provide evidence of a conversation. Additionally, a call log template can help you identify patterns in customer service calls, helping you to improve customer service.

What to Include in a Call Log Template

A call log template should include the following information:

Date and time of the call
Caller’s name and phone number
Person who answered the call
Subject of the call
Actions taken
Notes related to the call

How to Use a Call Log Template

Using a call log template is easy. Start by downloading the template and entering the date, time, caller’s name, and phone number. Then, list the person who answered the call, the subject of the call, and any actions taken. Finally, make any notes related to the call. When you’re done, save the template and refer back to it if needed.

3 Sample Call Log Templates

Call Log Template 1

Date/Time	Caller Name/Phone	Answered By	Subject	Actions	Notes
10/11/2023 2:30 PM	John Doe/555-555-5555	Jane Doe	Order Inquiry	Provided order status	Customer was satisfied with response
10/13/2023 10:00 AM	John Smith/555-555-5555	Jane Doe	Product Inquiry	Provided product information	Customer was satisfied with response
10/15/2023 5:00 PM	Jane Doe/555-555-5555	John Doe	Shipping Inquiry	Provided shipping information	Customer was satisfied with response

Call Log Template 2

Date/Time	Caller Name/Phone	Answered By	Subject	Actions	Notes
10/17/2023 4:30 PM	John Doe/555-555-5555	Jane Doe	Order Inquiry	Provided order status	Customer was satisfied with response
10/20/2023 8:00 AM	John Smith/555-555-5555	Jane Doe	Product Inquiry	Provided product information	Customer was satisfied with response
10/22/2023 3:00 PM	Jane Doe/555-555-5555	John Doe	Shipping Inquiry	Provided shipping information	Customer was satisfied with response

Call Log Template 3

Date/Time	Caller Name/Phone	Answered By	Subject	Actions	Notes
10/25/2023 11:30 AM	John Doe/555-555-5555	Jane Doe	Order Inquiry	Provided order status	Customer was satisfied with response
10/27/2023 1:00 PM	John Smith/555-555-5555	Jane Doe	Product Inquiry	Provided product information	Customer was satisfied with response
10/29/2023 5:00 PM	Jane Doe/555-555-5555	John Doe	Shipping Inquiry	Provided shipping information	Customer was satisfied with response

Conclusion

A call log template is an invaluable tool for tracking and managing telephone calls. A call log template should include the date and time of the call, the caller’s name and phone number, the person who answered the call, the subject of the call, any actions taken, and any notes related to the call. By using a call log template, you can stay organized and ensure that important conversations are tracked and recorded.